First Line Support Engineer

As a First Line Support Engineer, your pivotal role within the Service organization involves serving as the primary knowledge hub. Your responsibilities include delivering technical support to customers, troubleshooting system issues, and ensuring the seamless operation of nano-precision EBPG systems. Moreover, you will oversee and organize all field actions, acting as the key point of contact for Field Service Engineers.

Your responsibilities will consist of:

• Proactively prevent and address customer issues by initiating improvements, sharing knowledge, and identifying structural issues.
• Serve as the primary customer contact, responding to inquiries and coordinating follow-ups on reported system issues received via phone and email.
• Conduct initial troubleshooting, collect and document information, and, if possible, remotely resolve issues.
• Organize field issues, formulate help requests, and collaborate closely with field service engineers, the Technical Support Group, and specialists to ensure issue resolution with high customer satisfaction.
• Coordinate actions and translate information into action plans for service engineers, facilitating remote or on-site follow-up if a remote solution is not possible.
• Willing to travel on-site to share knowledge, apply best practices, and collaborate with colleagues to resolve issues as the owner of an issue.
• Ensure thorough issue resolution, leaving no loose ends, and strive for satisfactory quality.
• Perform additional supportive tasks, including preparing parts requests, logging service calls/reports, supporting incoming goods checks, preparing for installation activities, and handling internal reporting and administrative tasks.

This company is a dynamic global high-tech company offering exciting challenges. They are looking for smart, ambitious heads and capable hands to enhance their 390-strong team and write the next chapters of their success story. Interested? 

This company is a leading developer of highly advanced micro- and nanofabrication equipment and solutions, and we’re looking for talents and professionals that prioritize personal responsibility and results orientation. Together, we will take nanotechnology to the next level! What they do enables their customers in industry, science, and research to maximize the effectiveness of their innovations and their products. Join us and help shape the world of tomorrow. 

YER Technology offers you the opportunity to work as an First Line Support Engineer with extensive application and career guidance. The following conditions apply:

• Attractive salary 
• 25 vacation days per year and the option to purchase more vacation  days
• A temporary or permanent contract with YER
• The opportunity to join your client after one year
• Travel allowance
• Good pension scheme according to STIPP
• Every hour of overtime is compensated
• Open and transparent communication with your personal consultant
• Personal career coaching from our work psychologists
• Broad technical and soft skills training options
• A Service Desk to answer all your practical questions

• Bachelor's degree in electronics/mechatronics/physics with hands-on expertise in vacuum technology, electronics, computers, software, and high-voltage systems.
• Customer-oriented with analytical skills, preferably experienced in troubleshooting EBPG system issues.
• Essential proficiency in both spoken and written English; proficiency in German is advantageous.
• Process-oriented, with an accurate and structured working style.
• Strong communication and organization skills.
• Minimum 5 years of semiconductor-related experience in a similar role.